End‑User Support & Helpdesk
What
- Email, phone, and portal support.
- Remote & onsite troubleshooting.
- VIP support for executives.
Deliverables
- SLA‑backed response & resolution times.
- Ticketing & CSAT reports.
- Monthly performance dashboards.
Managed IT Services
Reliable, scalable, and proactive IT operations across your end‑user devices, networks, servers, and cloud. SLA‑driven support, security‑first practices, and audit‑ready artifacts—tailored for on‑prem, hybrid, and multi‑cloud.
Why NetCore
Proactive • Security‑first • SLA‑driven • Audit‑readySLA‑Driven Support
Guaranteed response & resolution times with monthly reporting.
Security‑First
Hardening, EDR/XDR, access governance & compliance controls.
Operational Excellence
Runbooks, change control, and service reviews that improve reliability.
Audit‑Ready
Evidence packs, asset/license records, and configuration baselines.
Managed IT Services Catalog
What we do & what you receiveDevice & Endpoint Management
What
- Provisioning, patching, encryption & retirement.
- EDR/XDR, compliance baselines & policies.
- MDM profiles (Intune/others).
Deliverables
- Asset inventory & ownership records.
- Patch/encryption compliance dashboards.
- Standardized images & profiles.
Network & Infrastructure Management
What
- LAN/WAN monitoring & optimization.
- Secure Wi‑Fi & NAC enforcement.
- Firewall & VPN policy management.
Deliverables
- Network health & uptime reports.
- Configuration backups & baselines.
- Change logs & maintenance windows.
Server & Cloud Operations
What
- Server admin, patching & backups.
- Cloud governance & cost optimization.
- Virtualization clusters & storage lifecycle.
Deliverables
- Patch calendars & compliance reports.
- Backup verification logs & recovery tests.
- Performance benchmarks & tuning notes.
Backup & Disaster Recovery
What
- Scheduled backups with verification.
- Immutable storage & ransomware resilience.
- DR planning with failover tests.
Deliverables
- Backup success & exception reports.
- DR runbooks & RPO/RTO mapping.
- Quarterly failover test results.
Security & Compliance
What
- OS/App patch management & configuration baselines.
- Periodic access & permissions reviews.
- Compliance alignment (ISO 27001, PCI‑DSS, etc.).
Deliverables
- Vulnerability scan & remediation reports.
- Access audit logs & attestations.
- Compliance evidence packs.
Monitoring & Reporting
What
- 24×7 health checks for endpoints, servers & networks.
- Real‑time dashboards & alerting.
- Trend analysis & incident reduction.
Deliverables
- Monthly SLA & uptime reports.
- Incident trends & root cause summaries.
- Optimization recommendations.
Professional Services & Projects
What
- Strategic IT consulting & roadmaps.
- Deployments, migrations & upgrades.
- End‑user & admin training.
Deliverables
- Project plan, HLD/LLD documentation.
- Testing & acceptance reports.
- Knowledge transfer & handover kits.
ITSM & Service Catalog
What
- Design/refine ITIL processes (Incident/Change/Problem).
- Service portal, request workflows & approvals.
- Roles, RACI & SLA/OLA governance.
Deliverables
- Process maps & SOPs/runbooks.
- Service catalog & KPI dashboards.
- Governance calendar & reports.
Asset & License Management
What
- Asset discovery, tagging & CMDB maintenance.
- Software asset management (SAM) & license tracking.
- Lifecycle management & vendor audits.
Deliverables
- CMDB records & ownership mapping.
- License compliance reports.
- Lifecycle plans & procurement guidance.
Network Monitoring & Service Desk
24×7 monitoring of your firewalls, switches, Wi‑Fi, internet links, servers, backups and power. Problems become tickets automatically, every fix is double‑checked, and you follow it all — and chat with our engineers — in your Client Portal.
Run by NetCore Ops
Our own service platformPatching on schedule
Missing Windows and Linux security updates tracked against a deadline and installed in an agreed window.
Backups you can trust
Every backup job checked; failures open a ticket and restore tests are scheduled and recorded.
Starters & leavers
Request new starters, leavers, laptops and access from a catalogue — leavers are switched off on their last day.
Documented & secure
Your sites, circuits, contacts and how‑tos in one place, with an encrypted, fully logged password vault.
Remote help, on the record
Every remote session logged — who, when, why and how long — and visible in your portal.
Chat, calls & reviews
Chat and video calls with our engineers in your portal, plus a quarterly business review with recommendations.
Virtualization: VMware & Proxmox
Design, deployment, licensing advice and managed support for VMware vSphere and Proxmox VE — including planned VMware → Proxmox migrations.
NetCore Managed SOC & SIEM
24×7 monitoring of your devices, network and cloud, next‑gen antivirus & EDR on every endpoint, and analysts who respond — from our multi‑tenant platform on AWS, with alerts and reports in your Client Portal.
Packaged Offers
Fixed scope, easy to buyService Desk Launch
2–3 weeksPortal, SLAs, workflows, CSAT baseline & monthly reporting.
Secure Endpoint Rollout
2–4 weeksImaging, encryption, patch baselines, EDR/XDR deployment.
Network Health & Baselines
3–4 weeksDesign refresh, config backups, Wi‑Fi heatmaps & acceptance tests.
DR Readiness
3–5 weeksBackup verification, runbooks, failover drills & resilience scorecards.
Engagement Models
Flexible & transparent- Projects: Fixed price per package, or T&M for custom scope.
- Managed Ops: Monthly SLA‑driven support & service reviews.
- Workshops: ITIL, endpoint/security, network ops, backup/DR.
Artifacts You Receive
Audit‑ready- SLA reports, CSAT dashboards, ticket metrics & trend analyses.
- Configuration baselines, runbooks, change logs & backups.
- Compliance evidence packs, asset/license records, access reviews.
- DR test results, RPO/RTO mapping & improvement roadmaps.
Ready to simplify IT management?
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