SMEs
Essentials
See and protect.
Monitoring, endpoint protection and a service desk — the starting point for SMEs.
Get a quoteNow taking early clientsNOC · ITSM · Client portal
Network Monitoring & Service Desk
We watch your firewalls, switches, Wi‑Fi, internet links, servers, backups and power around the clock. Problems become tickets automatically, our engineers respond against an agreed SLA, and you follow everything in your Client Portal.
Powered by NetCore Ops
Know about problems before your users do
NetCore Ops is our own monitoring and service‑desk platform. An alert isn’t just a red light — it’s a ticket with an owner, a deadline and a record of what was done.
- One incident per real problem — not an alert storm
- Tickets opened, assigned and escalated automatically
- Live status, tickets and SLA reports in your own portal
- Works with the equipment you already have
About the NetCore Ops platform — Hosted, Dedicated or On‑Premises →
What we monitor
Multi‑vendor, read‑only accessFirewalls, switches & routers
All the major brands — health, interfaces and VPN tunnels.
Wi‑Fi
Access points, connected users and fake networks pretending to be yours.
Internet links
Each ISP measured against its contract, with the evidence when it falls short.
Servers & virtualization
Windows, Linux, VMware and Proxmox — performance, services and updates.
Hardware & power
Server hardware faults, UPS health and every power cut — so you can plan for load‑shedding.
Backups
Every backup job checked; a failure opens a ticket.
Websites, certificates & email
Uptime, certificate and domain expiry, and protection against email spoofing.
Key services & connections
Critical services and the links between your systems and partners.
How it works
Live in days, not months
- 1
Discover
We list your sites and devices and agree what “critical” means for your business.
- 2
Connect
A small site collector is installed at each site — no inbound firewall ports needed.
- 3
Tune
For the first weeks we tune thresholds and dependencies so you get real alerts, not noise.
- 4
Run
Our engineers respond to tickets against the agreed SLA; you follow everything in the Client Portal and get a quarterly business review.
What you get
Beyond “is it up?”Fewer, smarter alerts
One incident per real problem — not an alert storm.
Automatic tickets with SLA clocks
Problems become tickets straight away and are escalated before the clock runs out.
Live network map
Your whole network at a glance — and where traffic stops.
Change & configuration control
Configurations backed up, and unplanned changes flagged.
Security checks
Devices checked against best practice and known vulnerabilities.
Capacity & renewals
Warnings before disks fill up or warranties and licences lapse.
How we run your service
Controlled, documented, accountableEvery fix double‑checked
Fixes are reviewed and tested before a ticket is closed.
No surprise changes
Changes are planned and approved by you before anything is touched.
Patching on schedule
Security updates installed in an agreed window.
Remote support, on the record
Engineers connect with your agreement, and every session is logged for you to see.
Quarterly business reviews
Service results, risks and recommendations — ready for your management.
Plans
One plan covers your network, IT and securityNetwork monitoring and the service desk are in every plan. Professional adds 24×7 NOC on‑call, patching, change management and full SOC; Enterprise adds major‑incident management, DR testing and compliance. Response and resolution targets are set by your plan and confirmed in your service agreement.
Growing organisations
Professional
Managed and defended 24×7.
NetCore actively runs your environment — patching, configurations and backups — with full 24×7 SIEM and SOC.
Get a quoteBanks, fintechs & regulated
Enterprise
Governed and resilient.
Compliance, threat hunting, incident response and a named security manager — for banks, fintechs and regulated organisations.
Get a quoteFrequently asked questions
Do we need to open ports on our firewall?
No. Our equipment only connects outwards to our platform — nothing on your network is exposed to the internet.
Will you change things on our network without asking?
No. Apart from pre‑approved routine work such as patching in an agreed window, every change needs your approval.
Can you monitor equipment NetCore didn’t install?
Yes. We only need read‑only access — never your admin passwords.
How does this work with Managed SOC?
Both share the same Client Portal, so network, service and security tickets are in one place.
How is it priced?
A monthly fee based on what we look after. Ask us for a quote.
Where is our data kept?
On NetCore’s secure platform, separated per client, encrypted, and handled in line with data protection laws such as Zimbabwe’s Cyber and Data Protection Act.
Already a client?
Sign in to the Client Portal to see your network status, tickets and reports. Need help? Email support@netcore.co.zw or call +263 71 801 0801.
Want security monitoring too? See Managed SOC & SIEM — it uses the same portal.
Get a monitoring quote
Tell us roughly how many sites, network devices and servers you have, and we’ll come back with a proposal. Send a quick WhatsApp message: