Most clients
NetCore Ops Hosted
We host and run it for you on AWS in Cape Town. The quickest way to start.
- Running in days, nothing to install centrally
- Each client separated from the others
- Updates, backups and security handled by NetCore
Built by NetCore · Hosted · Dedicated · On‑Premises
NetCore Ops
Our own platform for monitoring, service desk, security operations, compliance and the client portal — in one place. Use it hosted by NetCore, as a private copy, or inside your own data centre.
One platform for the whole job
Built and run by NetCoreMost organisations juggle separate tools for monitoring, tickets, security alerts and audit evidence. NetCore Ops joins them up: an alert becomes a ticket with an owner and a deadline, the fix is recorded, and the evidence is ready for your auditor.
It’s the platform behind every NetCore service plan — and the Client Portal your team signs in to.
Network monitoring
Your whole network watched around the clock, with one alert per real problem.
Service desk
Tickets, requests and changes, tracked against your SLA.
Security operations
Security alerts, protection status and vulnerabilities in one view.
Compliance
Controls and evidence for ISO 27001, PCI DSS and your regulators.
Client portal
Status, tickets, chat and reports for your own team.
App & database monitoring
Banking systems and databases watched from inside the bank. See App & DB Monitor →
Incident response
A clear plan, fast containment and regulator deadlines tracked. How it works →
Troubleshooting
Find the cause of network problems in minutes. See the Troubleshoot Workbench →
Three ways to run it
Same platform, your choice of where it livesLarger & data‑sensitive clients
NetCore Ops Dedicated
A private copy just for you, in the cloud region you choose — including in‑country where available.
- Your own instance and database
- Choice of region for data residency
- Your own access rules and retention
Banks, fintechs & government
NetCore Ops On‑Premises
Runs inside your own data centre. Your data never leaves your building; NetCore manages it remotely, under your control.
- Installed on servers or VMs you provide
- Remote management only through your approved VPN
- Every change through your change‑control process
Who runs it
In every optionFully managed by NetCore
Our engineers and SOC analysts run monitoring, the service desk and security operations for you, 24×7 on Professional and Enterprise plans.
Co‑managed with your team
Your IT or security team works in the same platform alongside ours — sharing tickets, alerts and reports, with access set by role.
Security built in
What your security team will ask firstMulti‑factor sign‑in
Every user signs in with an authenticator app.
Approved networks only
Only networks you approve can reach the platform.
Role‑based access
Each person sees only what their role allows — including read‑only access for auditors.
Tamper‑evident audit log
Who did what and when, protected against changes.
Encrypted backups
Encrypted every night and kept off‑site.
AI only with your consent
The AI assistant never processes the data of a client who hasn’t agreed to it.
Supports evidence for PCI DSS and ISO/IEC 27001 — it helps your assessor’s audit, it doesn’t replace it.
On‑Premises for banks & regulated organisations
Available on requestIf your regulator or policy requires security and operations data to stay in your own data centre, NetCore Ops can run there — with NetCore managing it remotely, under your rules.
- 1
Review
Architecture and risk review with your security and IT teams.
- 2
Install
NetCore Ops installed on servers or VMs in your data centre.
- 3
Connect
Remote access only through your approved VPN, from allow‑listed NetCore addresses.
- 4
Operate
Monitoring, service desk and SOC run by NetCore — or co‑managed with your team.
- 5
Evidence
Architecture, data flows and access lists handed to your auditors and regulator.
Frequently asked questions
Is this the same platform as the Client Portal?
Yes. The Client Portal is the part of NetCore Ops your team uses. In the Hosted option it’s at ops.netcore.co.zw; Dedicated and On‑Premises clients get their own address.
Where does our data live?
Hosted: on AWS in Cape Town, South Africa. Dedicated: in the region you choose. On‑Premises: in your own data centre — it never leaves your building. In every option, your servers’ security logs can go to your own SIEM in your country.
Can our own team use it alongside NetCore?
Yes. With co‑management your IT or security team works in the same platform, and access is set by role, so everyone sees only what they should.
What do you need from us for On‑Premises?
Servers or virtual machines to run it, network access to the devices it monitors, an approved VPN for our engineers, and named contacts for change approvals. We size it with you during the review.
Does it work for clients outside Zimbabwe?
Yes. Each client has its own time zone for working hours and power‑cut patterns, and data is handled under Zimbabwe’s Cyber and Data Protection Act and, for clients elsewhere, their own country’s law — such as South Africa’s POPIA or the Kenyan and Nigerian Data Protection Acts.
How is it priced?
Hosted is included in your service plan. Dedicated and On‑Premises are quoted for your environment — talk to us.
Already a client?
Sign in to the Client Portal to see your status, tickets and reports. Need help? Email support@netcore.co.zw or call +263 71 801 0801.